DSL Help

DSL Help

New Subscribers
Customers who wish to subscribe to ADSL service with S•GO, you must have a computer with an Ethernet card.

Customers who try to run ADSL on an older computer that users Windows 98 First Edition or any other system prior to Windows 98 may experience problems trying to run ADSL. For best results, upgrade your computer.

Current Subscribers
One of the most common problems that disturbs Internet connectivity are cords that aren't fully plugged in or that have wiggled loose in the course of daily life. If you have problems with your Internet service, please make sure that all your connections are secure to the modem, the computer and to the phone jack.

We recommend that our customers unplug each connection and plug it directly back in to ensure that it is securely fastened.

If there is still trouble, next try to bypass any additional equipment—a filter, surge protector, or router—by plugging your modem directly into the phone jack and then to your computer with the Ethernet cable. Often times a blown surge protector or filter will interfere with proper service.

Please double-check that your computer is plugged into Port 1 on your modem*. Port 1 is the only port on your modem that is configured for usage with the Internet.

If the problem persists, please call technical support at 417-776-5500, option 2.

* Depends on your specific type of modem.